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Road Assist

Contact MAPFRE Assistance Hotline

Home > Road Assist

24-Hour Vehicle and Personal Assistance

By simply calling our MAPFRE Insurance Road Assist number, you get help during any mishaps such as vehicle breakdowns or accidents, fire or theft of your vehicle or even unexpected occurrences like discharged battery, engine breakdown, or misplaced car keys. Our vehicle assistance service extends outside Metro Manila to as far north as Benguet and down south to Batangas. The road assist services are also available in selected areas of Visayas and Mindanao.

Personal assistance (in case of an accident)

  1. Transport or repatriation in case of accident with the Insured Vehicle
  2. Death of Beneficiary
  3. Ambulance Coordination Assistance with Reimbursement Benefit
  4. Dispatch of medication
  5. Relay of urgent messages
  6. Stay or Travelling expenses of the Beneficiary due to immobilization of the Insured Vehicle (Hotel Accommodation; Continuation of Journey)
  7. Hospital Admission Assistance
  8. Accident Coordination
  9. Arrangement of Legal Assistance
  10. Fitness and Health
  11. Arrangement of Funeral Services
  12. Taxi Services
  13. Appointments with Health Professionals
  14. Alternative Driver Assistance Service


Vehicle assistance

  1. Towing or removal of the vehicle (Towing of insured vehicle up to Php 8,000.00 ; Towing and Removal using crane: PhP 10,000.00)
  2. Fuel Delivery
  3. Battery Boosting and Jumpstarting
  4. Locksmith Service
  5. Tire Replacement
  6. Misfuelling Cover
  7. Key Protection Cover

The Beneficiary is entitled to a combined three (3) services per year for both Personal and Vehicle Assistance. In the event that the expense is higher than the guaranteed limit, the excess will be for the account of the Beneficiary.


24/7 Service (METRO MANILA ONLY)

Beneficiary may request for information for the following, through the MAPFRE Insurance 24/7 Hotline (8459-4727):

  1.  Claims Procedure
  2.  Accredited Repair Shop
  3.  Traffic Information and Road Condition (Metro Manila Only)
  4.  Emergency Numbers (Police, Hospitals, Fire Stations)
  5.  Basic Information on nearest hotels
  6.  Information on Shopping Malls and Bargain Centers
  7.  Claims Requirements and Referral
  8.  Accredited Adjusters
  9.  Nearest Gasoline Stations
  10.  Weather Information
  11.  General Information – Currency, Holidays, Area Codes
  12.  Flight Information online (booking excluded)


GEOGRAPHICAL LIMIT: NCR, CAR (Abra, Apayao, Benguet, Ifugao, Kalinga, Mountain Province), REGION 1 (Ilocos Norte, Ilocos Sur, La Union, Pangasinan), REGION II (Cagayan, Isabela, Nueva Vizcaya and Quirino), REGION III (Aurora, Bataan, Bulacan, Nueva Ecija, Olongapo City, Pampanga, Tarlac, Zambales), REGION IV (Batangas, Cavite, Laguna, Rizal, Quezon), REGION V (Albay, Camarines Norte, Camarines Sur, Sorsogon), REGION VI (Aklan, Antique, Capiz, Iloilo City, Negros Occidental – Bacolod), REGION VII (Bohol, Cebu, Negros Oriental, Siquijor), REGION VIII (Tacloban), REGION X (Bukidnon, Cagayan de Oro City, Misamis Occidental, Misamis Oriental), REGION XI (Davao City, Davao Del Norte, Davao Del Sur, Davao Oriental), REGION XII (South Cotabato – General Santos City), REGION XIII (Agusan Del Norte, Agusan Del Sur, Surigao Del Norte, Surigao Del Sur)

While excluded in the following areas: Basilan, Batanes, Camiguin, Catanduanes, Compostela Valley, Guimaras, Lanao Del Norte (except Illigan City), Lanao Del Sur, Maguindanao, Marinduque, Masbate,  North Cotabato, Romblon, Sarangani, South Cotabato, Sultan Kudarat, Sulu, TawiTawi, Zamboanga Del Norte, Zamboanga Del Sur, Zamboanga Sibugay.


Roadside Assistance Plus+

A. Discount on Parts and Services

  • Up to Five Percent (5%) Auto Parts discount with MAPFRE Insurance partner shops
  • Up to Ten Percent (10%) Auto Service / Repair Discount MAPFRE Insurance with partner shops

Eligibility. Must be Insured and have an existing MAPFRE Insurance Comprehensive Motor Car Policy.

Effectivity. Annual based on Motor Policy effectivity.


B. Urban Ashram Yoga Discount

URBAN ASHRAM YOGA will be providing the following promotional services exclusive to MAPFRE Insurance Clients. Ten percent (10%) discount on Urban Ashram Yoga’s 30-day all-access pass to yoga, Pilates, barre and kids yoga

 Promo Code for Online Classes: IBERO10

 Passes can be purchased at Promo code should be inputted on the payment section to avail of the 10% discount. Pre-requisite for Eligibility for Studio Classes: MAPFRE Insurance Clients to present any document or promotional material indicating that they are entitled to the promotional privilege with THE SUPPLIER.


    1. Qualified vehicles are those classified as sedan and SUV.
    2. Age of vehicle should be within 5 years old (Ex. for 2014, qualified year models are from 2009 till 2014).
    3. Vehicle is not used for public transport of persons or merchandise, for hire with or without a driver.
    4. Vehicle does not exceed 3,500 kilograms in weight.

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