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Frequently Asked Questions, Travel Insurance (FAQs)


Do you have inquiries? We prepared some frequently asked questions that may serve as quick answers to your current queries. Should you have questions that are not in the list below feel free to get in touch with us.

How does cashless medical assistance work?
It is like having a Health Medical Organization (HMO) card with network of providers worldwide.
What necessary steps do I have to take in case I contract a sickness during the course of my trip?

Requisite to availment of the benefits, the insured must immediately telephone the assigned hotline number (632) 4594727 and give the following information

  1. Personal Information.
  2. Policy Number.
  3. Contact Numbers (mobile/hotel/residence).
  4. Location.
  5. Sickness/injury.
If I lost my luggage deposited or checked-in during my flight, what steps should I take in order to claim?

Step 1: Immediately notify the Customer Service of the airline company.

Step 2: Call the MAPFRE insular hotline number (632) 4594727 to report the incident. They will provide you with a step guide on how to formalize your claim.

When does the policy start and cease to attach?
The policy starts an hour before the scheduled departure, continues during the course of his/her travel and ceases one hour after the scheduled or actual arrival whichever comes first.